Technical Support


If you find that something on the website is not working in your browser quite as you expected, we're more than ready to help you.

Before you e-mail us though, please make sure you've read the pages dealing with
SITE REQUIREMENTS and FREQUENTLY ASKED QUESTIONS.

Technical Questions
If you have a technical question, please describe your problem as accurately as possible and include the following information about your computer:

PC or Mac Operating system
Browser and version number
Video player model and version number, and
Type of internet access (cable/DSL/dialup).

Again, try to be as specific as possible in describing your problem.


Send your support questions to: support@brenteverett.com  

We'll normally get back to you within 24 hours, unless we're away from our computers (there aren't very many of us here).

You can write to us in English, French, and German, although the answer will probably be in English.

To contact Brent directly, please see below.

Adobe Flash Player General Information

Adobe stopped supporting Flash Player on December 31, 2020 and Adobe started to block Flash content from running in Flash Player beginning January 12, 2021, Adobe recommends all users immediately uninstall Flash Player to help protect their systems. For more information, please go here: https://www.adobe.com/ca/products/flashplayer/end-of-life.html.
We will, over a period of time, convert our older content that uses Flash to the more common software currently used. This change will mostly affect older image galleries. All videos can be accessed without resorting to the embedded flash players.

Ooops! Access Denied!
If you get this error message after trying to log in, you may have just made a typing error, so please double-check the spelling of your username and password, including uppercase and lowercase. Also be sure to type in the security word shown in the image correctly.

Try to log in again with a different security word. However, do not keep trying over and over. Our Strongbox security system, which prevents password abuse, may block you.

Having trouble logging in?
If you are having trouble logging in, first, make sure that your membership hasn't expired. If you only signed up for a 30 day membership, has it been 30 days? Did you sign up for a "recurring" membership, where your card is billed each month or did you sign up for just one month or six months?

If you cannot remember what kind of membership you signed up for, or if you cannot remember your password, it is best if you contact the company you submitted your credit card information to. You can find this information below or on the FAQ page.

If you know your membership is still valid, please double-check the username and password you were emailed when you joined the site. By far the most common problem is a mistyped username or password. Perhaps try cutting and pasting the username & password directly from the email you received when you signed up into the fields on the login form, as it is not always easy to tell the difference between 0 and O (capital letter O versus the number zero, or 1 and l (lowercase L versus the number 1), etc. It is also quite common to make a typing mistake. Cutting and pasting the correct username and password from the email takes care of any such issues. Remember that usernames and passwords are cAse SeNsItIvE. Username 'joe' is not the same as username 'Joe'. Also be sure that you are typing the security word in its field correctly.

If you are STILL unable to log in after trying the above suggestions THEN send an email to support@brenteverett.com. Let us know you have tried copying & pasting your username to ensure you are not mistyping either of those and you are taking special care to type the secret word correctly. Be sure to include your username and your billing company's name (Zombaio, CCBill, or Verotel) as well as any error message you are getting.

Having trouble viewing content?
If you are trying to view content and cannot, first check your browser settings. Are images allowed from this site? If not, "allow images".

If you are constantly being prompted to log in over & over, every time you click on a link, again, check your browser settings. Are cookies allowed/enabled from this site? If not, "allow/enable cookies". You should only have to log in once to access the content in the members area. Being prompted repeatedly to log in suggests there may an issue with your browser's settings.

You'll also find more information on the FAQ and the Site Requirements pages.

 

MEMBERSHIP, LOGIN OR BILLING QUESTIONS

If you have questions about your membership, if you've mislaid your username or password, if you want to alter or cancel your membership, please contact the CCBill  Customer Support Center.

Just click on the images below.



 

FOR BOOKING BRENT FOR CLUB OR OTHER PUBLIC PERSONAL APPEARANCES

For booking Brent Everett for personal public appearances, please contact us at support@brenteverett.com.


Click here to go to the Media Kit page.


PLEASE NOTE: The links in this section are only for BOOKING Brent for PUBLIC appearances in clubs or other events, for example Gay Pride events or Gay Film Festivals. Unfortunately, currently Brent is still barred from visiting the United States.

IF YOU WANT TO CONTACT BRENT PERSONALLY

Brent would like to hear from you. If you want to contact him directly, please send your e-mail to: support@brenteverett.com, and we will forward your email to him.

But, it may take several days for him to get back to you, because he gets a great deal of e-mail and answers it all himself.

Please DO NOT send Brent any snail mail. Remember that Brent does a lot of travelling, so it may be impossible to forward snail mail to him. Please contact him only by email.

If you want Brent to autograph any pictures for you, please email us first so that we can discuss postal time delays and available options.

SOME INFORMATION ABOUT SMART AND SAFER SEX

Because of what I do, I'm very aware of the fact that there's still no cure for HIV or AIDS, but that there are now medicines that can prevent HIV infection as well or better than condoms, especially when used together with condoms. I feel that they are not promoted enough though, so I want to share some information with you along with some internet links with more professional info.

I'm talking about PrEP and Truvada.

WHAT IS PREP?

Pre-Exposure Prophylaxis (PrEP) for HIV

PrEP stands for “Pre-Exposure Prophylaxis”, meaning it is a tool to stop infection (“prophylaxis”) that is taken before you are exposed to HIV. Current clinical guidelines for PrEP recommend daily use of the medication Truvada for maximum HIV prevention benefits. PrEP is endorsed by the World Health Organization for people who are HIV negative and at risk for becoming positive. It has been shown to be as high as 99% effective at reducing risk for HIV when taken every day (without missing a dose). PrEP works by disrupting HIV and preventing it from establishing a foothold in the body and causing a systemic infection. PrEP does not protect against other sexually transmitted infections, and it is not a cure for HIV.

PrEP and Truvada

PrEP is an acronym that describes the overall prevention method (Pre-Exposure Prophylaxis). It isn't a new concept. Many other drugs are also taken prior to infection to prevent illness (e.g. Malaria medications before going travelling). Truvada is the brand name for an antiviral pill that contains two medications, Emtricitabine (FTC) and Tenofovir Disoproxil Fumarate (TDF). Generic versions of the drug have recently become available in some countries. PrEP generics contain both FTC and TDF have also been shown to be equally as effective. Research is currently ongoing, but in the future additional antiviral medications may be approved to be used as PrEP.

BUT REMEMBER: Truvada only protects you from HIV infection. To protect you from all other STDs you still have to use CONDOMS.

COVERAGE: If you have to pay for Truvada, it's very expensive - more than $1,000 a month. But more and more insurance companies in the US are covering it. In Canada, only some provinces are providing coverage (as of early 2018). But whether you live here or in other countries, please check with your health authorities and your doctor.

SOME WEBSITES TO CHECK:
US - What is PrEP? (http://www.whatisprep.org) and HIV.gov (https://www.hiv.gov/hiv-basics/hiv-prevention/using-hiv-medication-to-reduce-risk/pre-exposure-prophylaxis)
Canada - ACT - AIDS Committee of Toronto  (http://www.actoronto.org/health-information/sexual-health/prep-info)

I hope you find this information helpful to keep you safe.

Thanks,
- Brent